This sounds like the voice of experience. Were you or someone you cared for once hurt? [He reaches for his teacup but just holds it in his hands for now, not sipping. It's very warm against his chill palms.]

I've observed all the guests here. I know a little about their backgrounds, what era they're from. All things that are public knowledge, overheard conversations in public areas or on the network. I can't find much more without hacking into computers and [Op, he's talking to the head of security.] that's illegal, of course.

[He could also learn things by talking to people, he supposes, but that has never been the type of spying he's good at. Give him a secured file to crack and he'll break through it. But talking to people, that's difficult and he's convinced that he more likely to make enemies that way than gain information.]